.Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care"_We are currently seeking an experienced professional to join our team in the role of **Process consultant**The process consultant role is in charge of providing support to all Operations about the productivity system used: iCATS.The role provides daily support of any issue reported about the usage of the tool but also to monitor the performance of all the areas in regards to productivity and efficiency.**Principal responsibilities**- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives- Act as trusted advisor to business partners and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio- Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives- Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo- Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense- Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents- Revisit projects post deployment on regular basis to validate businessResponsible for delivery of Six Sigma curriculum (Yellow belt and Green Belt) across all Operations.Requirements**Calificaciones - Externas****Qualifications**- Typically qualifications would include an undergraduate or postgraduate degree in Engineering, Business Administration or a related field. MBA would be a plus