Process Developer-Legalization Rep- Cd. Juarez - HMS055487Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.ResponsibilitiesReconciliations and reportingMonth close reporting and periodic dashboard reportingAccount set ups and follow upDaily productivity for client request permitsSavion workflow cases resolution for CS email requestedContact Jurisdictions to follow up on different accounts situationCritical Accounts resolutionCustomer Care to assist account set ups online and disputesSystem set up accounts updatedLegal documents handlingInterdepartmental call coordination with clientsFirst call resolutionMinimum Qualifications / SkillsPC skills and advanced IntermediateBilingual Conversational English + Read and Written B2Preferred Qualifications/ SkillsProactiveness and ReactivenessInterpret data, analyze to resolve issuesAbility to interact with clients via email and telephoneResults and self-orientedSecond Level ResolutionAbility to manage various customer platformsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.#J-18808-Ljbffr