**Job Details**
**What you will do**:
The Service & Process Governance Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards.
**How you will do it**:
- Defining & executing the process governance strategy and framework.
- Develop reporting and tracking to communicate process performance and opportunity identification.
- Oversee phases of the process management lifecycle including design, modeling, execution, monitoring and optimization, and ongoing support for process changes.
- Provide methodology and tool support for process design and modeling.
- Develop and execute a process governance and management roadmap and identify the highest value continuous improvement projects.
- Function as a primary client contact for project planning, scheduling, status reporting and project budgets; establish and analyze staffing requirements within guidelines and implement projects consistent with long-range IT plans and installation standards.
- Performance management responsibility for direct reports, including developing/mentoring employees to build high performing teams.
**What we look for**:
- Bachelor's Degree or equivalent work experience in process governance and management or related field.
- 1 - 3 years of experience
- Thorough knowledge of process governance and improvement methodologies
- Performed within an operational function of a process governance or improvement areas.
- Experience with process mapping tools including L1, L2, L3 process mapping.
- Possesses quick learning agility and strong business acumen with the ability to connect cross-functionally.
- Demonstrated strong leadership skills by actively seeking information and listening to key constituents, understanding what needs to be achieved and influencing change when needed.
- Ability to understand challenges or underlying concerns, share ideas, develop effective responses, or escalate to higher management, understand trade-offs, and decide.
- Ability to lead projects or manage large, complex processes, must have a process improvement-oriented mindset.
- Experience working process design and modeling products.
- Advanced ITIL (practitioner or expert) certification with work experience in mature service management environment.
- Lean / Six Sigma experience or certification.
- Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
- Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork
