Job Description MANDATORY TECHNOLOGIES----------------------- O365- Live time support tool / Face to face customer experienceMAIN EXPERIENCE REQUIRED------------------------- Customer Service- Technical SupportSKILLS / REQUIREMENTS--------------------------------Proven experience in a Customer Service environment. -Written/spoken Portuguese skills -Excellent command of English in order to work in a multi-cultural environment. -Excellent verbal, written and interpersonal communication skills. -Flexibility to work different shifts on Month end HIRING TYPE------------ EmployeeDESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE--------------------------------------------Basic supply chain knowledge -Agile Methodologies - Written/spoken Portuguese skills - High communication skills - Result and target focused PROJECT ACTIVITIES AND RESPONSIBILITIES----------------------------------------Process orders, and process returns. -Help customers with complaints and questions. -Give customers information about their orders. -Deliver high customer service to perform support within a supply chain for a technology service provider. This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week. EEO/About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Country Mexico State / Region / Province Nuevo Léon Work Location Monterrey Interest Group Infy Mexico Domain Customer Service Skillset Technology|Microsoft Technologies|Customer Care Framework Company Infosys Mexico Role Designation 233ATCPRSP Technical Process Specialist #J-18808-Ljbffr