Job Description - Procurement Digital Transformation Leader (0096IP)
MISSION Drive procurement transformation, create value, through smart digital ecosystems. Fostering proactive change management, efficiency & productivity, through training, communication, and support. Delivering superior user experience & adoption through continuous improvement. Main ACTIVITIESData Management: Monitor data consistency within tools and communicate any potential issues with Master data teams, Project Teams & end users.Needs Assessment & Gap Analysis: Understand user pain points (collaborate with teams on Digital Sounding Board), gather inputs from support teams and conduct impact and gap analysis.Identify stakeholders, assess their needs, and conduct regular meetings to manage relationships.DTL's to be involved in Steerco / Governance meetings alongside BPO & Program Teams.Develop communication material and promote training campaigns through appropriate channels.Community, Network, Key Users, Champions: Support the management and coordination of user communities and key stakeholders.Support users with help requests as per application support model.Training & Documentation: Assess training needs, deliver training, measuring user satisfaction.Link with GSC training Centre to deliver training materials and documentation, making tutorials mandatory through MLL (curriculum).Run and deliver the planned training sessions (classroom, virtual, video, etc.) in accordance with deployment training plan.Build and track user satisfaction regarding the trainings and documentation delivered.Define gaps in training material, improve/update with the collaboration of the GSC Training Centre.Promote video creation, working closely with the GSC Training Centre.Train the trainers (Single Point of Contacts, Champions, Stakeholders, etc.).Train the Support functions to a good level to be able to support and manage support.Measurement: Define metrics for measuring user adoption and satisfaction, propose improvements (if adoption is not at the required level) and escalate barriers as needed.Monitor user pain points, escalating these with Digital Sounding Board.Collect and share lessons learned and best practices for future projects.Planning and Coordination: Plan decommissioning of legacy tools and ensure smooth transition from project to live mode.Qualifications: Candidate holding a bachelor's degree in business administration or project management; MBA is a plus.Min. 7 years of experience in procurement / supply chain digital transformation.Knowledge of procurement / supply chain business processes with a good level of expertise.Consulting experience with international organizations is preferred.Change and stakeholder management expertise, excellent people and project management skills.Strong verbal and written communication and attention to detail are required.Ability to interact effectively with various levels of management is required.Outstanding verbal, presentation & facilitation skills plus effective listening skills, high energy, and engagement.Fluent in English; French language is a plus.
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