MISSION Drive procurement transformation, create value, through smart digital ecosystems.
Fostering proactive change management, efficiency & productivity, through training, communication, and support.
Delivering superior user experience & Adoption through continuous improvement.
Main ACTIVITIES Data Management: • Monitor data consistency within tools and communicate any potential issues with Master data teams, Project Teams & end users.
Needs Assessment & Gap Analysis: • Understand user pain points (collaborate with teams on Digital Sounding Board), gather inputs from support teams and conduct impact and gap analysis.
Stakeholder management: • Identify stakeholders, assess their needs, and conduct regular meetings to manage relationships.
• DTL's to be involved on Steerco / Governance meetings alongside BPO & Program Teams.
Continuous Communication • Develop communication material and promote training campaigns through appropriate channels.
Community, network, key users, champions • Support the management and co-ordination of user communities and key stakeholders.
• Support Users with help requests as per application Support model.
Training & Documentation: • Assess training needs, deliver training, measuring user satisfaction.
• Link with GSC training Centre to deliver training materials and documentation, making tutorials mandatory through MLL.
(curriculum).
• Run and deliver the planned training sessions (classroom, virtual, video, etc) in accordance with deployment training plan.
• Build and track user satisfaction regarding the trainings and documentation delivered.
• Define gaps in training material, improve / update with the collaboration of the GSC Training Centre.
• Promote video creation, working closely with the GSC Training Centre.
• Train the trainers (Single Point of Contacts, Champions, Stakeholders, etc).
• Train the Support functions to a good level to be able to support and manage support.
Measurement: • Define metrics for measuring user adoption and satisfaction, propose improvements (if adoption is not at the required level) and escalate barriers as needed.
• Monitoring of user pain points, escalating these with Digital Sounding Board.
Lessons learned: • Collect and share lessons learned and best practices for future projects.
Planning and coordination: • Plan decommissioning of legacy tools and ensure smooth transition from project to live mode.
Qualifications • Candidate holding a bachelor's degree in business administration or project management, MBA is a plus • Min.
7 years of experience in Procurement / supply chain digitaltransformation • Knowledge on procurement / supply chain business processes with good level of expertise • Consulting experience with international organization is prefered • Change and stakeholder management expertise, excellent people and project management skills • Strong verbal and written communication and attention to detail are required • Ability to interact effectively with various levels of management is required • Outstanding verbal, presentation & facilitation skills plus effective listening skills, high energy, and engagement.
fluent in English language, French language is a plus Schedule: Full-time Req: 0096IP