Job Summary:
The Quality Assurance Specialist conducts quality verification of operations core business processes.
This role is also responsible for identifying and recommending process improvements based on trends, analysis and metrics collected through analysis of quality audit results.
Key Responsibilities:
- Conducts quality audits of operations core business processes
- Completes quality audits and reporting within established timeframes
- Provides reporting statistics to managers based on audits performed to allow mangers to effectively performance manage their employees
- Identifies process improvements based on analysis of individual and aggregate level performance data compared to established quality standards
- Performs trend analysis by analyzing the data and developing a defect trend report for leadership review
- Researches and resolves system processing exceptions within established timeframes
Supervisory Responsibilities:
This job does not have supervisory
Preferred Qualifications:
Certificates, Licenses, Registrations
- None
Functional Skills
- Proven self-starter capable of determining work priorities and timelines to achieve superior results
- Demonstrated ability to perform in a fast paced, dynamic operations environment
- Demonstrated ability to collaborate with leadership, peers and other stakeholders to achieve superior results
- Process thinker with demonstrated ability to leverage data in problem solving; makes recommendations for process improvements
- Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
- Strong written, oral and presentation skills
- Strong leadership and conflict resolution skills
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.