Direct message the job poster from Arcus, a Mastercard company.The Customer Delivery team is looking for a Manager, Customer Delivery, to drive our customer onboarding experience strategy forward by consistently innovating and problem-solving.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.RoleOwn the end-to-end technical API integration and onboarding process for new clients.Develop both the long-term vision, strategy, and OKRs for the team and manage day-to-day operations.Identify and suggest process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies.Engage deeply with Product, Engineering and Sales teams to incorporate user feedback and appropriately advocate for the needs of our largest and most complex customers.Support client onboarding and issue resolution process for cross-regional clients.Advocate internally for client response efficiency and transparent client communication.Identify trends and issues through transactions analysis to improve product and service.Engage in partnerships with Banks, aggregators, and billers to improve issue response time.All About YouExperience working with customers as well as demonstrated energy, enthusiasm, and passion for making customers thrive.Clear and personable communicator of technical concepts, both orally and in writing, to both technical and non-technical audiences.Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to help drive consensus and reach key decisions.Ability to manage multiple tasks to completion on time and to deal with rapid changes of priority.Fluent in Spanish and English.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesSoftware Development#J-18808-Ljbffr