About DearDoc DearDoc is a cloud based platform that transforms how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - our technology allows them to take a step back, breathe, and focus on what they do best - care for patients.
At DearDoc, we believe doctors should be doctors. That's why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.
We're serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work every day.
Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination every day to create WOW moments for every customer we have.
We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It's a big challenge, and we're up to it - are you?
How you will contribute:You will be the product expert in charge of getting our primary products live. Along with keeping track of their status until they go live and ensuring connections are properly made.These processes will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.Skills you'll bring:Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)Ability to consistently follow-up on customer and team member requestsImpeccable attention to detail to perform the highest quality of workGreat communication skills and being available for the rest of teamUnderstanding of customer experience with the productsBeing able to have conversations with customers through scheduled calls and provide them the necessary assistanceWilling to learn about our products and value proposition. We're constantly growing!Adaptability. We're constantly movingProduct support experience is requiredResilient and hardworking (GRIT)A positive, polite, confident, sincere, and friendly dispositionThe ability to solve problems & to think dynamicallyAbility to think differentlyTeam PlayerEfficient verbal and written communication is requiredSocial Media skills are a plusExperience in SaaS is a plusExperience in HTML is a plus
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