Product Manager, Customer Support Experience

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.Career Level - IC4**Responsibilities**:- Define the product strategy and external launch campaign- Work with training to deliver documentation with prioritized features- Work to integrate with internal products and services to enhance customer effectiveness- Coordinate product acceptance testing efforts- Be an expert with respect to the competition (industry direction)- Act as a leader within the company- Provide management with analysis and reports and respond to questions and requests from management**Requirements**:- Good understanding of Customer Support Experience- Demonstrated success defining and launching excellent products- Demonstrate a successful track record of engaging with executive stakeholders.- Possess experience in developing and implementing change readiness strategies for complex programs.- Excellent written and verbal communication skills- Strong Team player in taking ownership of issues and resolving them- Excellent written and verbal communication skills- Bachelor's or Master's degree in relevant functional area, with 10 years software engineering or related experience- Proven ability to influence cross-functional teams without formal authority- Expertise in the product or market including specific technical or industry knowledge- Superior project management and interpersonal skills- Ability to maintain a keen attention to detail, multitask and work well under pressure