Product Manager, Mexico Dex, Delivery Experience Mx

3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Bachelor's degree or certificate of completion of studies required and at least 5 years of professional background
- Fluent in both, English and Spanish

Amazon Mexico team is looking for a PM to coordinate day-to-day operations and lead several projects in the complex and exciting Delivery Experience space to support Mexico fast-paced growth.
This role will lead key strategic projects end to end regarding Delivery Experience for Amazon MX and will work with central teams, transportation, customer service and tech teams to execute the projects.
**Key responsibilities**:
**Continuous Improvement**:
Own Delivery Experience project execution end to end.
Define and monitor metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy.
Function as a main point of contact for escalations, coordinating multi-functionally to provide advice, implement solutions, and monitor resolution for Delivery Experience topics.
**Project Management**:
Standardize processes across different business units and align recommended processes with tech teams.
Support other supply chain initiatives.
Mexico City, DIF, MEX
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization