.**People and Partners Sr. Product Manager**Mexico CityWe are at the forefront of enabling the fastest shipping for online shipping across multiple industries. As P&P product manager, you'll be running solutions, tools, and processes to ensure the timely delivery of our services while maintaining the highest quality standards. We are growing relations with key partners and collaborators rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome.You'll be leading a highly motivated tech team that will ensure steady delivery and customer satisfaction. You have to be relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.Senior level at 99 Minutos means:- Run independently developing great ideas and leading a cross-functional team to develop them- Prioritize with a business and scalable vision- Have a track record of designing complex flows and customer journeys- You can think and design solutions to scale at a system level, not just interface elements or pages- Regularly make usage of your soft skills: listening, negotiating, decision-making- Spend time providing mentorship to other collaborators- Play a key part in hiring, onboarding, and improving our team's culture and engagementYou will:- Lead a tech team to develop great ideas to improve and solve complex operation processes- Manage a product portfolio related to analytics, parcel management, operational processes in Mexico and LATAM, and continuous improvements across all the modules that offer a service to the operations team- Drive, implement and measure some of our most critical operational processes through a program manager and a highly reactive team.- Improve existing processes and tools globally- Collaborate with stakeholders to improve processes for new and existing customers- Create an effective feedback loop between the frontline, product, strategy, and customers- Work very closely with operations so you can deliver high-scalable solutions- Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategyDay today, it looks like:- Monitor to do, in progress, and done task through an agile workspace- Create the user journey flow of the operational processes using all the available tools and therefore understand what is missing to develop- Running discovery phases and helping define product requirements