.Bluelight Consulting is a leading software consultancy seeking a skilled Product Manager to join our fast-growing team. Our mission is to design and develop technology that improves the lives of its users while providing an exceptionally high level of service to our clients.We are looking for a Product Manager who wants to be part of a fast-paced, dynamic environment, where everyone's opinions and efforts are valued. We hire outstanding individuals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work.**What We Are Looking For**:- Product Support Knowledge - understand the importance and process of evaluating and prioritizing product support issues to a development team.- Project/Outsource Management Knowledge - understand the process of successful project management to meet deliverables on time and on budget.- Product Management Knowledge - understand the product management processes, including requirements gathering and user story writing.- Experience with contemporary SDLC tools similar to our adopted choices of Jira, Github, Travis CI, Zendesk, etc.- Excellent Communicator - Able to facilitate meetings and present findings clearly, articulating with stakeholders to obtain buy-in. Collaborates with the internal team and with the business. Strong written and verbal communication skills in English.- Product / User Interface Design Skills - working knowledge of best practices from human factors and usability perspective a plus.- Zeal to pursue perfection from yourself, your customer(s), your team, and your product.- Energetic with a good, positive attitude. Quick learner and excellent team player.**What You'll Be Doing**:- Oversee technical support tickets, triage support tickets that are bug/dev related, and manage and communicate back to the client support team as issues are addressed by development.- Manage outsourced development teams, through project management processes, such as SOW agreements, schedule and task management, risk and mitigation techniques, regular status reports, and conducting QA/acceptance of deliverables.- Participate in daily team standup, providing decision making and direction to dev resources in areas you are responsible for.- Create project/product artifacts such as detailed requirements, use cases, acceptance criteria, guides, mockups, and supporting diagrams or ancillary documentation as required for successful product releases.- Participate in backlog grooming and sprint planning meetings, being prepared to discuss requirements of tasks, and prioritization based on data and customer needs.- Research and understand business cases as needed, translating them into user stories and technical requirements.- Assist in writing of test cases, support testing processes, and evaluate results.- Collaborate with marketing to help write detailed release notes.- Collaborate with support to help write detailed training documentation