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**Product Onboarding Advocate**Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!
**About the Role**In this opportunity as a **Product Onboarding Advocate**, you will:- Deliver Product Onboarding Program and foster relationships with first year customers- Set customers up for success with an initial onboarding phone call and periodic check-ins to review progress with onboarding milestones, and to increase adoption of product through training resources- Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner- Meet performance objectives**About You**You're a fit for the role if your background includes:- Minimum of 3 years experience working in a customer service environment or relevant experience- A Bachelor's degree or equivalent experience- Preferably knowledgeable in Thomson Reuters Tax & Accounting software products.- Excellent analytical, decision-making, time management, and multi-tasking abilities, with a capacity to self-manage and stay motivated in a fast-paced, high-pressure environment.- Strong relationship-building skills with various roles within a firm, including IT, staff, and managing partners, alongside strong partnership, communication, and collaboration skills.- Willingness to learn new processes and skills to enhance the customer experience, excel in a peer coaching atmosphere, and provide constructive feedback.
**To apply, please upload your updated resume in English.
*****Location: CDMX****#LI-EG1**:**What's in it For You?
**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected- ** Wellbeing**:Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer daysannually; Environmental, Social, and Governance (ESG) initiatives for local and global impact