For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.We are searching for the best talent for Product Owner (Customer Satisfaction/ Salesforce) to be in São José dos Campos, São Paulo, Mexico City or Bogota.Purpose:You will be responsible for:- Identify new business requirements and develop the business change strategies to address the needs of stakeholders by improving information systems, procedures and encouraging organizational change.- Understand user needs and translate them into detailed requirements.- Build use cases, writes, handles, and clarifies user stories, visualization, and process flows.- Explain how requirements may be implemented from a functional standpoint and improve user experience.- Evaluate and communicate the strengths and weaknesses of business processes to serve as reference for development and IT support.- Lead cross-site, multi-functional initiatives with internal and external partners.- Track metrics and build reports to measure progress.- Support adoption capabilities for end users: prepare and present "Release notes" and support end users after changes implementation.**Qualifications**:**Qualifications**:- Bachelor's Degree in engineering, technology or related.- Salesforce Administrator ADM201 completion (Certification desirable).- 2+ years business analyst experience.- Knowledge of the SDLC.- Advanced English (spoken and written).- Advanced Spanish (spoken and written)- Proficient MS Excel, Word, Power Point.- Knowledge of Jira, Qtest, Medallia and Confluence is desirable.- Experience in data modelling, process mapping and specification documentation.- Experience in creating business cases for technology-related solutions.Experience and Skills:Required:- Problem solving and analytical skills.- Good communication and social skills.- A proactive approach.- Deliver user training and provide technical support.- Work multi-functionally to understand data collection and system requirements to support service delivery.