.**About Us**Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.**Position Overview**We are looking for a **Product Owner** for our software client to join our amazing team in Guadalajara. As a **Product Owner**, you will work collaboratively to manage cross-functional teams in the delivery of software features and services for a Digital Marketing SaaS platform.**What awaits you in this role**:- Work closely with Product Managers to translate roadmap to initiatives, epics, and stories delivered through sprints and releases- Take requirements (functional and non-functional) and break them down into actionable user stories, clearly define acceptance criteria and dependencies. Ensures user stories are ready for development to start work- Work closely with engineering and QA to validate that the work item meets acceptance criteria- Participate in scrum events to ensure that development work is aligned with the roadmap set by the product manager- Maintain 3+ Sprints of refined, prioritized, pointed backlog for each assigned team- Collaborate with cross-functional teams, including engineering, design, and stakeholders in release planning- Set Sprint Goals for the Scrum Team and track progress toward the release of features- Manage, communicate, and prioritize bugs and production support requests. Meet SLOs without jeopardizing feature commitments (allowing tradeoffs)- Maintain a positive outlook to keep the development team motivated- Communicate effectively and efficiently with engineers and business leaders**What we are looking for**:- Command of English at a B2 level- 3 years of experience in a Product Owner role for a commercial software product in a SaaS environment- Understanding of Agile Scrum methodologies and common product/project management tools- Demonstrated understanding of software architecture concepts as it relates to SaaS platforms