Product Owner

Role purpose The way customers interact with us is changing significantly. Direct Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation. The Senior Product Manager will lead and define the strategy along with senior stakeholders of WPB digital channels. Owns the digital channels change strategy and drives towards the delivery of assets to achieve the key results. Engages with IT, functions and relevant stakeholder to guarantee alignment. This position is key to challenge current ways of working to drive pace. Principal Accountabilities and Responsibilities ·Lead and define along with senior stakeholders the Direct channel strategy. ·Manage delivery teams to define best in class channel propositions for the Security Platform ·Engage with IT to construct quality customer experience at improved cost and time to market ·Sort through clear criteria to aid the process of prioritization for drawdown. ·Leverage customer propositions and consumer insights from Customer Value Management, product, competitor review to increase customer engagement. ·Manage Third Party relation to assure high quality services ·Sort through clear criteria to aid the process of prioritisation for drawdown. ·Leverage customer propositions and consumer insights from Customer Value Management, product, competitor review to increase customer engagement to generate additional revenue and lower the cost to serve for the specific proposition. ·Will drive the best NPS for digital channels, analysing and implementing actions that ensure a seamless customer experience through digital channels.


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