Company Description
Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people.
**Job Description**:
This position is responsible for maintaining and improving customer satisfaction related to quality metrics. Resolves routine questions, problems and refers more complex issues to higher levels internal and external (Customer related)
Activities:
- Experience with customer as VW and Audi
- Manage customer quality issues and ensure they are resolved in an efficient & timely manner
- Serve as the primary customer and internal contact for all external quality issues related to applicable product lines / customer(s) in new projects, 0 miles & field claims.
- Team work on establish root cause & appropriate short/long term corrective actions in cooperation with other departments. Acting as 8d leader and coordinating team efforts on the solutions
- Coordination for the analysis of rejected parts and analysis reports or/and customer 8D reports with new projects, 0 miles and field claims related.
- Responsible for the preparation and submission of the following: PPAP documentation (Customer portals submission) for new projects and engineering changes, validation of new processes, alignment with customer for critical/ relevant characteristics, quality representative on the project team by demanding the fulfillment of CSR's durign the all the different phases.
- To support customer audit or visit at local manufacturing site.
- Support Internal and external quality audits such as IATF16949 and CSR's
**Qualifications**:
- Degree in an Engineering discipline.
- 3+ years' experience in automotive manufacturing environment.
- Experience with VDA customers
- ** Knowledge with VW and Audi methodologies MUST**:
- Superior written and oral communication skills to independently prepare and deliver presentations for internal and external audiences, including all levels inside the organization.
- Strong team facilitation skills and the ability to motivate teams and individuals not in a direct line of control to advance on improvement projects.
- Ability to interface with the organization to solve problems.
- Trained and well understanding of the core tools (APQP, FMEA, CP, SPC)
- Ability to lead root cause analysis through the required tools for an effective detection of countermeasures. Well understanding of the 8D methodology, acting as a team leader
- Advanced level of english language for written and verbal communication with internal and external customer
- Well organized and structured mindset to handle complex situations.
Additional Information
Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.
**Get to know more about how we work at Bosch and our new open positions on our social networks**:
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- LinkedIn: Bosch México
- Tiktok: Bosch Talento México
