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Support the production locations in creating and sustaining customer satisfaction during series.supports the quality related topics starting at launch phase (G70) that are related to the quality product design and quality manufacturing concept in alignment with Project QM/ QMPP.Supports Change Management with major design changes. PTN / PCN (validations, etc.) including those that impact multiple locations.Monitors the Product Quality performance in cooperation with the customer and production locations and supports the Vitesco organization to improve in case of deficiencies and/or to support continuous improvement activities.Supports/drives problem solving activities together with the production locations, SQA, engineering and operations WW based on demands.Support and coordinate the problem-solving activities for the respective product line when several manufacturing locations are involved.Core Responsibilities: Support/Lead Customer communication on design specific related quality topics.Supports locations towards customers claims and warranty issues,Responsible for Technical Factor acceptance. In collaboration with CQ / QMPP support the negotiation.Ensure transparent Quality report for relevant Quality KPI's for the assigned Product Line.Support of production location in case of quality issues and or customer escalationsEnsures link to QMPP in the assigned manufacturing locations, especially in case of crisis and ensures consistency of information and communication towards customer(s).Consolidate and check nonconformance costs for products/customers ( NCC's). Ensure read across for all affected locations and support changes (PCN, PTN, LL, requalification) affecting several locations WW.Active role on supporting claim management.8D Champion / 8D release for new failure modes related to design, critical issues.Support in case of IMDS topics (non procurable supplier data).Interface to VT QE C.Monitor quality target setting and deploy action item tracking for achievement of quality targets.Drives preventive and corrective measures from incidents and field performance. Ensure the production location in TCMS process are conducted during serial life (inc. customer specific requirements).Coordinate risk assessment activities for products deviating from Design in serial life, ensure integrity of technical compliance in case of deviation. Ensure collective deviations are shared and reflected to design for DTC improvement in series life.Perform escalations to Product QM team leader in given countries/regions.Required Qualifications: Bachelor's Degree in Electrical Engineering, Mechanical Engineering or comparable engineering discipline.Minimum 5 years of experience.Minimum 3 years of experience of automotive experience.Proven experience with direct customer communication.Knowledge of quality methods and tools (e.g. FMEA, problem solving methods, 8d report…).Preferred Qualifications: Master's Degree in Quality or related engineering discipline.Advanced English.Fluency in German is desired.Experience in minimum 2 function areas (e.g. Manufacturing, Project Management, Purchasing, Sales…).Experience with warranty/claim management.Working Time: Full time
Vitesco Technologies Mexico is an equal employment opportunity employer for all applicant candidates, therefore our decisions are based on merit, qualifications and abilities, so everyone will receive consideration for employment without distinction, including: age, marital status, sex, sexual orientation statement, gender expression, physical appearance, family situation, family responsibilities, ethnic origin, ancestry, skin color, cultural background, genetic information, medical condition, pregnancy condition, physical condition, physical or mental disability, religious or political belief or affiliation. It is also prohibited to request medical certificates of non-pregnancy and human immunodeficiency virus (HIV) or any other status protected by the laws of the country or any other that have the purpose or result of hindering, restricting, preventing, impairing or nullifying the recognition, enjoyment or exercise of human rights and freedoms. In Vitesco Technologies we are open to provide reasonable accommodations to people with disabilities to support the hiring process so we invite all our applicants to inform us of the above in order to manage the appropriate. All of the above does not define a requirement for admission, permanence or promotion in employment.
Vitesco Technologies is a leading international developer and manufacturer of cutting-edge drive systems for sustainable mobility. With intelligent system solutions and components for electric, hybrid, and internal combustion drive systems, Vitesco Technologies is making mobility clean, efficient, and affordable. The product portfolio includes electric drives, electronic controls, sensors and actuators, and exhaust gas treatment solutions. In 2022, Vitesco Technologies generated sales of around €9.07 billion and employs a workforce of around 38,000 employees at 50 locations. Vitesco Technologies is headquartered in Regensburg, Germany.
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