The Sales Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Good communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:Monitors and ensures accurate execution for sales and client requests to the team.Participates in initiatives to improve client and account management processes.Maintains MIS to track end-to-end process for tracking turnaround times of deliverables from team.Assists in Client Onboarding and monitors smooth process for account opening, documentation and ensures all required documents are well collected, verified, stored and provides clients with feedback on onboarding status.Provides guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients.Works with Account Control team to ensure regulatory reviews of all clients are performed.Partners with Credit Risk Officers to ensure that all client review materials are in place and completed.Ensures service engagement is a satisfying experience for clients through ensuring sincere, timely and effective completion of client's service requests.Effectively manages risk and fosters an environment that is knowledgeable about risk, abides by risk guidelines & controls.Collaborates with other regional counterparts to achieve a global, regional or product consistent framework for the services provided.Leads process improvement through innovation and transformation projects.Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. Qualifications: 5-8 years managerial/sales supervisory experience. Education: Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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