Product Support Advocate - Ops Analyst

EXPERIENCE & QUALIFICATIONS:- College degree preferred- Strong problem-solving skills- Impeccable with follow through and follow up- Able to respond to P1/P2 tickets on nights and weekends, if needed during special circumstances- 1+ years of customer support experience in a professional environment, preferably with a Software-as-a-Service and/or Startup environment is a bonus- Experience in ticket handling and root cause analysis- Direct experience with Microsoft Outlook and Excel- Direct experience with Jira/Atlassian is a bonus- Direct experience in audit, claims management and/or accounting is a bonus- Act as a team player, actively share knowledge across the team- Assure quality of service is delivered within the expected SLA and KPI