.**Product Support Engineer- Data Security**Customer SuccessData Security is essential for any business, large or small, and they need to have a security partner they can trust and grow with. Imperva is that partner.Imperva is committed to data security and is a recognized leader in both Application and Database security, appearing the Gartner's magic Quadrant as a leader in Application Security, WAF, since a WAF quadrant was introduced. Imperva is also recognized as an established leader in Database Security.**The Opportunity**Being a leader in Data Security, Imperva is positioned so that it can protect in any environment; on-sight, public cloud and hybrid. Imperva currently supports the 3 major cloud providers Azure, AWS, and Google Cloud. Imperva's hybrid solution allows customers to manage an on-sight and cloud deployment from a central management platform.Imperva recognizes that customers are aggressively moving to the cloud, and therefore Imperva is delivering cloud based solutions to ensure they retain and enhance the security profile they had with their on-site deployments.Imperva is looking for individuals who want to be a part of securing these dynamic environments and grow with Imperva as we expand our coverage and provide the latest in security methodologies.A Product Support Engineer (PSE) is a member of a global team of support engineers that is dedicated to providing superior support and enabling customers to customize their defenses to fit their environment. A PSE also engages with all Customer Success teams within Imperva, and often is looked too, to drive solutions with the customer in mid.**Responsibilities**:- Handling level 2-3 support cases, working directly with Imperva customers, partners and Sales Engineers.- Escalating customer's technical product issues to the Imperva Engineering department and working with them to achieve a resolution.- Maintain a solid understanding of existing Imperva product offerings, while tracking new feature releases.- Contribute to the Imperva knowledge base, writing guides, technical how-to articles, etc.**Required Skills**:- BSCS Degree or equivalent experience.- Ability to clearly communicate in English both verbally and in writing- Minimum 3 years of high-level Technical Support experience- Additional experience working with Security or Network related products is preferred.- Support experience with a record of delivering customer satisfaction- Solid support experience working with technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls- Experience with troubleshooting tools such as tracert, tcpdump, and Wireshark- Troubleshooting experience with Relational Databases (MsSQL, Oracle, MySQL, DB2) is desirable.- Prior hands on experience with Linux and other Unix operating systems.- Highly motivated with the ability to work independently and in a team environment.- Well-organized with the ability to multi-task and prioritize with mínimal supervision