Job Description SummaryThe GP Externals hardware fleet management Lead Engineer (E3) acts as the technical interface between internal GE organizations and the customers. Provides airline & shop support such as fleet reliability recommendations, shop work scopes, and overhaul best practices. Coordinates on-site and factory field investigations. Owns engine manuals. Drives CSA productivity projects / metrics and answers technical inquiries from airlines and customer/GE overhaul shops.
In this role, you will be responsible to keep our customers at the forefront by providing clear and transparent communication and ensure that the most relevant information is available for them to maintain their fleet safe and operational.
Unlike any other part of the business, you get to foster relationships with the airlines and overhaul shops to make an impact daily.Job DescriptionRoles and Responsibilities As ATA (Air Transport Association) owner, the fleet management Lead Engineer (E3) is recognized as the technical expert for the corresponding ATA codes and autonomous handling of Aircraft on Ground cases (AOG); it is required to demonstrate proficient execution of the following responsibilities:
Provide technical engineering support to resolve field issues by following methodologies like TOPS8D, to plan and lead effective containment and corrective actions in the field, lead closure of significant events, and Failure Malfunction and Defects (FMD) casesDocument and analyze technical data to substantiate field hardware changes, hardware introduction, provide Departure Requests (DR), provide publication change requests PCR for Component Maintenance Manuals (CMM), Engine Maintenance Manuals (EMM), create Service Bulletins (SB) or any other field publications consistently with engineering policies and proceduresDevelop and lead the implementation of reliability analyses, use trend data and analytics to identify improvements to fielded engines and/or to resolve field issuesPropose and create Leading Indicator (LI) programs to define action plans to anticipate field issuesPromote to share best practices and experience across multiple engine platforms and leverages knowledge to drive improvements on assigned platformDefine schedule, cost and program requirements based on customer needs - customer advocateProvide recommendations to internal (program, design, etc.) and external customers based on field data and experience, and pursues stakeholder approval using networking and influencing skillsHave an active participation in technical and business reviews like, but not limited to: Tollgates (TG), Program Control Board (PCB), LI forum, commodity, and systems technical reviews, etc.Support Working Together Team (WTT) and any other end customer/airframer forumsConcurrently work on multiple projects, monitor progress and ensure quality and schedule requirements are met.Continuously and autonomously monitors and communicates project status to stakeholders regarding field issues and significant events.Coach and mentor colleges - across all platforms - with technical and operational fleet management activities, business standards, practices, procedures, and be aware of other contributors' projectsParticipate in organizational initiatives.Qualifications/Requirements Availability 24/7Bachelor's degree from an accredited university.Exceptional listening, written, and oral English communication skillsProficient on preparing written and oral presentations for a wide range of external customers and GE internal audiences, ranging from executive, section, sub-section, and peer levelDemonstrated ability to manage multiple projectsDesired characteristics Strong interpersonal and leadership skillsAbility to influence others and lead small teamsDemonstrated sense of urgency and ability to provide quick and solidly substantiated response to customer requestsAdditional InformationRelocation Assistance Provided: No
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