.Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.Our VisionAt Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.Our BeliefsAt Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. This is reflected by a consistent CSAT above 85% in the recent years. We serve both Enterprise and self-service clients with a range of services, including Customer Success Management, Support, and Professional and Onsite Services.As a Product Support Specialist, you will be in constant contact with clients via live conversations, emails, or calls to help them roll out their events on Swapcard seamlessly.Interview ProcessScreening Interview with a recruiter from our people team.A remote exercise to demonstrate and assess your skills.Manager review with your future reporting manager.Leadership review with one of our department leaders.Reference check conducted by our people team.Offer.Swapcard's ValuesCurious: We ask questions and try new things. We embrace new experiences and love to learn from others.Open-minded: We welcome change as well as ideas and feedback from others.Human: No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human.Resilient: Our challenges in life have only made us stronger and wiser.Ambitious: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top.Benefits & Reasons to Join SwapcardInternational team with 40+ nationalities.Remote-first policy with headquarters in Paris.Thriving startup with career growth opportunities.Open-minded culture that appreciates differences.Feedback-driven, supportive & curious team with a DIY mindset.Generous Paid Time Off to ensure you have time for what matters most