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**Education Services: - Education Practice Manager - ( **Guadalajara, Mexico)**Why NetSuite?
**You'll be surrounded by smart, innovative, caring people — invested in our customers and the community.
If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.
**Position Overview**NetSuite Education Services provides comprehensive instructional programs to ensure our customers have the knowledge to achieve the highest level of success from implementation to onboarding to adoption then expansion.The **Education Practice Manager **plays a critical role in achieving this objective.
They work collaboratively with their consulting team to oversee the programs that help our customers to build product knowledge, increase user adoption and achieve ROI.
**This position is part of a collaborative Education management team reporting into a Director of Education Services Delivery based in North America.
The Education Practice Manager will **manage a new team of Education Consultants in Mexico alongside an existing team in Brazil.
They will be responsible for managing the successful delivery of all types of Netsuite Education Services to all LATAM markets (primarily in Mexico, Colombia and Brazil) with a focus on new customers during their NetSuite implementations (including Partner implementations).
Education Consultants in your team will also manage North American training projects.
The role will manage a project portfolio and ensure that quality standards for delivery are exceeded.This role will also manage their business directly.
They will work across teams to ensure the education solution offerings are meeting the needs of the customers over time particularly in relation to localizations for each market.
The **Education Practice Manager **will work with their North America peer management team as well as across internal teams to drive the business to ensure our offerings are evolving to meet the needs of the customer and market.We are seeking a services management professional, passionate about leading a team to high levels of performance while delivering solutions that drive the effective use of NetSuite by our customers.
This role requires prior management experience with the ability to coach employees on performance and career growth while retaining talent.
**Responsibilities**:**Ensure High Customer Satisfaction and Referencability**- Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of own team and global resources.- Maintain high levels of customer satisfaction and relentlessly pursue new ways of bringing value to our customers.- Collaborate with other Education Practice Managers in designing and improving onboarding, growth and professional development programs for our practice.- Develop a team of trusted Advisors to bring the customers through their implementation and beyond