Job Title: NA Production Coordinator Contact Centre Location: Mexico, Pluma Overview of Role: Reporting to the Global Order Management PMO – the Production coordinator Contact Centreis a key role within the functioning of the Production department.
The role will cover both general production administration duties and order processing duties.
What you will do: Effectively manage the Order Process Team to ensure all reports and information is communicated accurately and in a timely manner Ensure the production dashboard is updated on a daily basis and any potential issues are communicated to the Production Team Ensure that the open order report is maintained and update accordingly Using open order reports ensure correct sequence of orders, locate orders in production and expedite as necessary.
Working with all departments and systems ensure all orders are processed efficiently, including cancellations, missing and late.
Identify late orders and expedite.
Resolve any order issues with appropriate departments in a timely manner to ensure continuous flow of production orders from order release to shipping.
Work with Contact Centre on out-of-stock issues, discontinued items and any other order issues that require customer decision.
Resolve any Oracle issues preventing orders from shipping.
Any other duties deemed necessary to deliver TAT within Company expectations Essential criteria: Strong working knowledge of Oracle , Repoman and MS Office Production planning experience minimum of 2 years Strong communication skills both Verbal & Written.
Good organisational skills and ability to prioritise work.
Excellent administration skills with a high attention to detail.
Ability to work to tight deadlines & multi-task effectively.
Works well under pressure with good problem solving skills and a can do attitude About 's personalized promotional products are created for and inspired by small businesses.
With 56 years of experience and serving 22 countries worldwide, offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories.
operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.? To learn more, visit: is a National Pen and Cimpress brand (Nasdaq: CMPR).? #LI-ONSITE #LI-MB1
