**Position Summary**:
The role is a value-added business partner to the Sales, Finance, Planning, and Marketing functions and a critical player within the America's Supply Chain Organization. In this role, the Account Service Professional will facilitate revenue potential and growth and increase Sales productivity potential by providing effective methodologies, efficient Order Management processes, system expertise, and value-added order bank information for Territory, Team, and Specialty Accounts. This individual will work cross-functionally to bridge the gap and understanding between Sales and Supply Chain, ultimately translating systemic information into actionable data for Sales and our Accounts. They will communicate and partner with the Sales team, buyers, and analysts for the accounts, to determine the right action plan for UA and the customers regarding their orders. They will leverage SAP & BI Reporting systems to identify the needed actions to address and improve customer fill rates allocation percentages and independently problem-solve delayed products or non-shippable so that the warehouse has sufficient time to pick, pack, and ship orders on time and in full. This position is currently responsible for supporting a multi-million-dollar piece of the Wholesale business and providing essential data to all sales levels, including senior leadership for various functions.
**Essential Duties & Responsibilities**:
- Daily customer order bank management for Territory & Specialty Accounts
- Analyzing account fill rates and actively problem-solving for delayed product or non-shippable orders
- Running SAP & BI reports and leveraging analytical skills to determine current fill rates, future fill rates, and system release dates so that the warehouse has sufficient time to pick, pack and ship orders within the Customers requested window
- Strong financial acumen to regularly communicate OB revenue reporting and provide high-level analysis of risk and changes in revenue.
- Develop and present "State of the Business or OB updates" for Sales & BU leads weekly
- Independently act on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP), and work cross-functionally on others to ensure UA is positioned for accurate supply planning (Unresolved Demand and Unconfirmed Reports)
- Partner with Sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Strong understanding of last-mile transportation processes and Customer routing requirements
- Field and respond to internal and external Customer inquiries regarding orders, shipments, products, inventory availability, compliance requirements, and pricing
- Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate vs. sell-in plans, resolve offer dates and requested ship dates are aligned
- Understand the product line, key programs, launch, and seasonal strategies driving the accounts' assortment plan
- Maintain account(s) profile, ensuring adherence to vendor compliance. This could include special packaging, SMU's, ticketing, musical size runs, shortages, lateness, direct ships, etc.
- Manage account dashboards to ensure accurate and timely deliveries, achievement of KPI's and mitigation of compliance issues.
- Ensure a working knowledge of the entire order cycle and can identify any gaps or process improvements
- Works cross-functionally with the Supply Chain, DH, IT, Accounting, and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to act, and expedite or trace missing or delayed shipments to satisfy customers.
- Management of special projects as assigned.
**Qualifications (Knowledge, Skills & Abilities)**:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.- Availability during normal work hours (8:30 am - 5:30 pm) to respond promptly to customer needs or requests for service and assistance
- Must be detail-oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems on time. Listens to feedback and improves service
- Meets time commitments to customers
- Arrives at meetings and appointments with customers on time and prepared
**Education And / Or Experience**:
- Bachelor's degree
- 3+ years of related Account Service experience
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Proficient in Microsoft Office Suite, including intermediate to advanced Excel skills
- Experience with SAP order management a strong asset
- Fluency in Spanish and English, written and verbal, is
