.Location: Huixquilucan, State of Mexico, MX, 52763 Company: Under ArmourAt Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.Your ImpactDaily customer order bank management for North American Wholesale accountsAnalyzing account fill rates and actively problem solving for delayed productRunning SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers' requested window.Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions regarding reporting.Independently act on various company reportsPartner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments.Aid in the development/improvement of procedures, reports & processesRespond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing.Service all inside and outside calls promptly and with enthusiasmProcess sales orders via email, telephone or electronically; confirm all orders received and troubleshoot any issues.Understand the product line and cross sell when needed.Manage account dashboards to ensure accurate and timely deliveries.Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements.Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to act and expedite or trace missing or delayed shipments to satisfy customers.Arrives at meetings and appointments with customers on time and prepared.QualificationsBachelor's degree1+ years of related customer service experienceProfessional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments.Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance.Must be detail-oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines.Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service.Meets time commitments to customers.Analytical - Collects and provides data; Uses intuition and experience to complement data