.**About Drift**:**About the role/ About the team**:We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift optimally, adopt it into their organization, and achieve the results and value they want in partnership with the Professional Services team and Drift as a whole. We are currently looking to grow our team of Professional Services Consultants to support the client onboarding process and deliver ongoing optimization engagements to ensure customers realize the full potential of their Drift investment.**What you'll be doing on the team**:- Support the onboarding of new Drift customers to deploy their Revenue Acceleration strategy including configuration, coaching, go-live support, and optimization.- Partner closely with our Customer Success Managers to solidify and implement client deployment strategy based on customer goals and important metrics.- Monitor new customer performance and address any open issues to ensure timely resolution and phenomenal customer experience.- Work directly with customers and partners to build and optimize Drift chat workflows, copy, and configuration for customers with a paid professional services package.- Partner with customers and other team members to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.- Develop a proven understanding of your customer's marketing and sales tech stack, including the information that flows through it (e.G., pushed into and pulled out of Drift) to drive accurate attribution.- Work closely with your peers and product team to influence new product features and functionality based on customer feedback.**In one month you'll**:- Attend comprehensive organization training and learn the Drift story, our leadership principles, how we communicate and do work, as well as our goals for the future.- Experience in-depth product training, including learning how to use the product for your own business.- Gain a detailed understanding of the customer lifecycle, with emphasis on post-sale onboarding and success processes.- Have 1:1 meetings with your manager and meet with other key players within professional services and the customer team.- Shadow colleagues and learn what it takes to make Drift Customers successful.- Deliver customer onboarding and playbook optimization calls.- Be fully responsible for your very own portfolio of customers and for running calls independently!**By month 3 you'll**:- Continue to master your knowledge of the Drift product, have a deep understanding of Conversational Marketing, Conversational Sales, Conversational Services and become a bot-building authority.- Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process