**What you will do**:
- Develop and maintain standardized training documentation and supporting materials.
- Ensure any client issues are identified quickly, forwarded to the proper resources and resolved in a timely manner to ensure key project milestones are met.
- Work with eProductivity Software clients to analyze and interpret business requirements, provide customized solutions within the core product while offering industry best practices.
- Organize and schedule client customization deliverables as required by eProductivity Software client Professional Services projects.
- Provide ERP and industry-specific knowledge transfer utilizing eProductivity Software consulting methodology and documentation.
- Assist Teammates with issues to ensure project objectives are being met.
- Be an Ambassador of eProductivity Software!
**This role might be a good fit if you**:
- Possess a Bachelor's Degree in Computer Science Printing, or equivalent experience.
- Have 4 or more years of experience providing professional services and/or custom development of web-based software solutions; within the printing industry preferred.
- Have strong verbal and written communication skills with both Spanish and English.
- Possess printing or packaging industry experience/knowledge
- Possess accounting knowledge is a plus
- Possess excellent organization, communication, written, and problem-solving skills
- Possess excellent presentation skills
- Are experienced with Enterprise Resource Planning / Management Information Systems
- Are experienced with computer operating systems
- Are experienced with relational databases
- Can manage multiple priorities and multi-task
- Have a working knowledge of Client/Server architecture
- Ability to travel up to 60%
**_ At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services._**
**EPS - Empowering Packaging & Print Industries!