Professional Services Engineer

The Role

About The Team

The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the Technical Consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.

**Your Daily Adventures Will Include**:

- Building tools and processes to migrate data from other systems into Outreach
- Building tools and processes for updating data inside of existing Outreach instances
- Performing ETL operations on data pulled from various sources
- Prototyping solutions to meet customer requirements
- Developing sample and pseudo code to interact with multiple REST APIs
- Interfacing with the Engineering team to develop tools that can scale across a wide range of customer needs
- Building in-app extensions that can enhance Outreach functionality and integrate with external systems
- Provide enablement to the PS and Technical teams on topics related to APIs, CRM, and other advanced learnings
- Driving problems to resolution with mínimal assistance
- Contributing to multiple projects on a daily basis

**Basic Qualifications**:

- 2-3 years of solid experience in a software development role
- Ability to work on both backend and frontend development projects
- Proven track record of working with REST APIs
- Ability to juggle multiple projects from day to day - this is not a SCRUM and sprint environment, we have multiple customer milestones to meet from week to week
- Proven self-starter with ability to come up to speed on complex concepts with mínimal assistance
- Experience with modern scripting languages (Go and Python preferred)
- Experience with Javascript and/or front end development frameworks such as node.js
- Experience with SQL

**Preferred Qualifications**:

- Previous experience within a Professional Services environment
- Proficient in basics of SalesForce data schema and configuration
- Experience with durable execution, e.g. Temporal
- Familiarity with Cloud technologies such as AWS or Azure