.Expected Hourly Pay Rate:$20.00Work where your work matters.
Work at CCRC.CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being.
Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader.
We are not your typical non-profit.
We are 900+ people strong and growing!Essential**Responsibilities**: Within the team structure, provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs, which include the following responsibilities: Clerical and General Assistance: 55%- Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC's eligibility list- As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance.
Develop and maintain accurate, legible and complete written records of families' program activity.Customer Service: 45%- Provide high-quality customer service internally to team members and externally to clients, families, and providers.
Answer telephones, assist or transfer callers as expected, follow-up as needed.
Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.- Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.- Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family's case and complete/ review family needs assessment inclusive of developmental screenings as neededNon-Essential**Responsibilities**: These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:- Provide training, guidance, and direction to newly hired program staff as directed.- Participate in departmental, agency, and professional meetings/workgroups as assigned.- Attend team meetings to ensure coordination of services and support for program families as needed.- All other duties that may be required, as part of the essential functions of the job, as assigned.Job SpecificationsMinimum Required- Education / Experience:- Associate's degree in the field of Psychology, Social Work, Child Development, Sociology, Human Service, or related field or- 2 years' equivalent related work experience- Technical Requirements- Proficiency and experience with Windows-based programs and data entry.- Behavioral:- Ability to work sensitively and supportively with the public