The person in this job will overseeing special programs for North America and Latin America markets, he/she will be in charge of meeting specific deadlines and objectives, coordinate with stakeholders, contact centers, management, logistics to ensure everything is in place to meet the project objectives.
This role requires the person to communicate clearly, be able to present ideas to management and handle conversations with customers.
- Participate in product support or solution(s) planning/execution over entire lifecycle, end-to-end service delivery and sales readiness and associated processes.
- Collaborates with regions/WW regarding service and support planning, implementation and performance
- Lead or participate in global /regional programs to identify customer's use case experience and early product failure insight
- Utilizes understanding of customer business requirements and provide insight to regional /global PMs to develop business case, validate the solution, and demonstrate services added value.
- Participate in key business initiatives in support of operational improvement
Education and Experience Required:
- Bachelor's or Master's degree in Engineering, Operations Management, Business or related discipline
- 2+ years in project management roles or in like roles/businesses.
Knowledge and Skills:
- 2 to 4 years of experience in Customer support processes.
- Demonstrates a basic knowledge of key Services' operational policies and support tools.
- Intermediate to advance Microsoft Excel experience (VBA skills a plus)
- Strong interpersonal and relationship skills
- Excellent English Knowledge (verbal and written communication)
- Strong problem-solving and analytical skills
- Ability to collaborate in a team environment and exercise independent judgment
- Excellent organizational and interpersonal skills
- Able to adapt to changes quickly and positively
**Salary**: $23,000.00 per month
**Language**:
- English (preferred)
Work Remotely:
- Temporarily due to COVID-19