Collaborates with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
- Supports Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
- Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld.
Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
- Review, develop, and audit tour requests, ensuring logístical feasibility and accuracy.
- Develops and implements new internal processes, rules and procedures based on the needs of the business.
- Attend 1:1s with Team Lead to ensure a greater connectivity and efficiency for the greater Program Management and global Product Delivery teams.
- Provide support on other projects and tasks as requested by management.
May be assigned responsibilities related to program development, pricing, or program operationalizing/management.
**Requirements**:
- Ability to communicate clearly and effectively with internal staff and management.
- Close attention to detail and extremely organized.
- Handles pressure well and can multi-task.
- Ability to problem-solve and make business decisions confidently.
- Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
- Concern for how decisions impact customer experience and the bottom line.
- General understanding of the student travel industry and/or the WorldStrides business model.
- Knowledge of world destinations, with some international travel experience preferred.