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**_Are you someone who:_**- Thrives working with an elite team of problem-solving rockstars like yourself?- Loves building connections with people and is a natural friend-maker?- Shines under pressure?- Wants to enjoy working in the comfort of your own home office?- Enjoys the process of solving a puzzle as much as standing back to see it finished?- Able to spot and solve issues before anyone knows they exist?- Looks at situations with a "glass half full" perspective?- Values career growth as much as we do and would like your performance and results catapult you to leadership roles down the road?If so, then joining our WorldAssist by WorldStrides team as our next Program Experience Specialist - Educational Travel is the next stop on your career path.From the time our WorldStrides Groups leave their hometowns on their experiential learning through travel programs until we get them safely back, our incredible WorldAssist team is ready 24/7 to ensure any challenges encountered by our groups are efficiently resolved with "delighting the customer" our measure of success.The successful Program Experience Specialist utilizes their knowledge of WorldStrides products, policies, workflows, and platforms to perform with a quantifiable bias towards quality, productivity, and effectivity.
This role leverages multiple technologies and platforms to facilitate resolutions across a variety of operational and health/safety-related issues.
The success of those resolutions directly contributes to the team's service and performance objectives.WorldStrides is the global leader in educational travel and experiential learning.
The company was founded over 50 years ago and has grown to provide a wide range of programs for more than 550,000 students annually from more than 5,000 K12 schools and universities to over 100 countries around the world.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
**Performance & Productivity**- Acquire and demonstrate working knowledge of WorldStrides products, services, workflows, platforms, and policies to effectively manage and communicate on-program issue status and resolution(s) to teammates, internal stakeholders, and customers.- Deliver consistent quality and productivity in the execution of issue in-take, vetting, triage, and communications of group travels' on-program issues.
Responsible for either deploying issue resolution outcomes OR effectively escalating the issue(s) to WorldAssist peers, while adhering to business' practices, policies, and protocols