.Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Management Manager located in Juarez Sur.Reporting to the Sr Director, Operations the Program Management Manager's role involvesWhat a typical day looks like:- Participates in the review of vendor and customer contracts by outlining requirements and considerations.- Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.- Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.- Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)- Coordinates the process of Viewpoint, where customer's and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve.- Monitors, reports, and coordinates any troubleshooting of accounts receivables (AR).- Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.- Responsible and accountable to maintain price book in Baan.- Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook (FOL) for its organization.- Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements.- Escalates with GAM, if needed, to assure collection.- Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.- Coordinate problem solving, and escalates challenges encountered on the program that that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment.- Participate on continuous improvement projects to increase profitability. (Operations & Materials)- Accountable for the correct functioning of the CFT.- Coordinates with the CFT the generation of reporting and analytical information for decision-making with the client (materials, quality, testing, etc