Our team drives improvement through data analysis, user feedback, iterative progress, and close collaboration with our stakeholders.In this role, you will understand support processes, support the streamlining and improving of disparate processes, and work to create consistent and efficient processes in a highly collaborative environment. You will provide support in the development of new features and functionality in ServiceNow, ensure up-to-date documentation and communication to users, and engage stakeholders from across the organization to ensure continuous improvement.Primary Duties & ResponsibilitiesManage and resolve customer requests for the Teradata Support PortalProcess customer registration requestsAdministrative and reporting activities for ServiceNow Support Portal and Community, and other process areas as appropriateMonitor the Teradata Community to ensure it supports a robust, active and modern Community that provides quality engagement experienceIncident Coordinator for ServiceNow related ticketsSupport Process Owners in requirements gathering, testing, process refinement and issue triage of ServiceNow process areas.Facilitate collaboration with team of Community moderatorsAnalyze relevant Community metrics to ensure quality customer experienceProgressively gain knowledge of our support and service offerings to better support team deliverablesProvide input to training materials and support change enablement actionsContribute to our internal knowledge base by documenting solutions to known user issuesProactively identify improvement opportunities through data analysis, survey results, user feedback and stakeholder engagement**Qualifications**:BA/BS in Business, Communications, IT, Program/Project Management, or similar experienceProject management skills with exposure to Agile/Scrum development methodologiesExperienced with Microsoft Office and ServiceNowRobust verbal and written communication skills, including ability to present and collaborateIndependent problem-solver who will take initiative and execute workWillingness to roll up one's sleeves and take on all aspects of work, from action items and follow-up to strategic process evolution and prioritizationStrong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skillsStrong organizational skills with an attention to detail and a proven ability to handle multiple prioritiesSelf-starter with ability to conceive of and accept responsibility for projects and see them through to completion