.Our client, a worldwide leading electronics manufacturing solutions company, has requested us to search for a**Program Manager** for their Tijuana site.**SUMMARY**The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. Is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.**POSITION RESPONSIBILITIES**- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.- Ensures successful new product introduction:- Executes to NPI standard process- Understands and monitors S&OP- Identifies and secures skills needed for effective transitions- Sets appropriate expectations with customers- Manages pricing and ECO prioritization during the process- Understands and maintains customer product knowledge and roadmap- Gains understanding of customer market and competition- Establishes and monitors KPI's related to E&O, PPV and inventory turns- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and takes corrective action.- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)- Ensures appropriate attendees are well prepared for meeting, understanding data and issues- Sets meeting objectives, develops agendas and tools to accomplish objective- Prepares internal teams for meeting- Aligns topics and presentations with customer prior to meeting- Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.- Accountable for driving objectives related to continuous improvements- Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.- Works with SCA to ensure resolution of excess and obsolete inventory issues.- Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous