.LRQA Role Profile: Program Manager - ConsultantRole title: Program Manager – Consultant (Supplier Due Diligence Program, 24-month contract)Reports to: Regional Director LRQA AdvisoryBusiness BackgroundWho are LRQA?LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we're proud of our heritage, it's who we are today that really matters. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.What do we do?We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real-time assurance technology and data-driven supply chain transformation programs.Role purpose:LRQA is looking for a full-time Program Manager, Consultant, to support the delivery of a number of clients' regional supplier due diligence programs in line with the clients' due diligence policies and international standards. The position is located in Mexico and can require traveling into other Americas countries.This role will be client-facing and require direct engagement with senior stakeholders at companies (e.G., sustainability/ESG, sourcing and/or procurement teams).As Program Manager, you will support our clients and their local business units to drive continuous improvement of their supply chain, by supporting local suppliers in completing self-assessment questionnaires (SAQs), designing respective corrective and remediation action plans (CAPs), providing direct guidance where necessary, and ensuring regular reporting to the client.Key Responsibilities:Closely monitor progress of all assessment services (SAQs, Audits, Special Investigations) for specific clients on a daily basis, identify potential risk of delay and follow up proactively with internal teams and clients to address the risk.Carry out specific client-related Consulting work when needed that fits into Client's scope of work, supported by Advisory colleagues.Serve as liaison between clients and Operations to ensure instructions reflect client requirements and ensure that client expectations can be met.Escalate to client in a timely manner for delay process and collaborate with related teams for corrective action plans.Maintain and provide most updated tracking reports/records to specific client on a regular basis.Proactively work with the account manager to support client assessment needs, including pilot and official launch of new/expanded services.Respond to scheduling/reporting TATs related questions from specific client through daily communications and regular meetings