.**JJOIN OUR TEAM!**KOUD is on the lookout for a dynamic Program Manager possessing the following attributes:- Bachelor's degree in business, operations, or a related field.- 7+ years of extensive experience in business and IT, specializing in program and project management.- Preferred 5+ years of proficiency in the Financial Services Industry.**Required Job Experience**:- Proficient understanding of business financial practices and accounting principles.- Demonstrated expertise in data-driven management, encompassing metrics and reporting.- Exceptional leadership skills with the ability to inspire and lead teams of 10 or more.**Additional Skills and Knowledge**:- Valuable operational consulting experience.- Strong aptitude for grasping complex business and technical concepts and making informed decisions when faced with trade-offs.- Exceptional problem-solving abilities and adeptness at fostering consensus.- Outstanding communication and presentation skills, enabling effective engagement with stakeholders ranging from C-level executives to technical and operational staff.- Notable thought leadership skills with a collaborative approach to influence others.- Ability to establish credibility swiftly and build rapport across diverse stakeholders.- Track record of results-oriented approach and successful completion of tactical activities.**As a Client Program Manager, you will**:- Drive and oversee client delivery and service processes to effectively manage client initiatives.- Advocate for the voice of the customer, ensuring end-to-end client satisfaction and engagement.- Cultivate robust client relationships, identifying opportunities to enhance support for their business objectives.- Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, and legal, to achieve shared business success.- Provide actionable feedback to the Credit Processing Leadership team regarding new offerings and client requirements, derived from synthesized inputs gathered through the delivery and service process.- Develop and implement strategies to facilitate the widespread adoption of products among key customers.- Identify opportunities for process improvements to enhance efficiencies in project methodologies, deliverables, reporting, and training, thereby elevating capabilities in service and delivery.- Spearhead the development of strategies and programs for large, strategically significant regional and global clients.- Gain insight into client business requirements and desired outcomes, translating them into effective solutions.- Lead the compilation of project requirements and provide project consultation in collaboration with clients.- Serve as a liaison between clients and the work team to support client initiatives effectively.- Offer consultation on product best practices and provide insights into product capabilities and usage.**What We Offer**:- Remote work flexibility