.**About Us**:MASS Precision Inc. is a global manufacturer with over 30 years of experience excelling in the custom contract manufacturer of electronic chassis, frames, fabrications, and turn-key electromechanical assemblies built to customer specifications.MASS manufactures medical devices and military electronics for some of the largest companies in Silicon Valley. We are constantly improving our operations and looking for new ways to meet our Customer's needs through continuous improvement.**General Job Description**:Providing comprehensive support to our customers on existing large projects. As the primary contact for our customer's purchasing and engineering team, this position requires coordinating, estimating, expediting, shipping, planning, engineering, and problem resolutions that relate to that customer.**Duties & Responsibilities**:- Provide positive customer support and superior service.- Leads a design team through full product development and into production.- Act as a liaison between customers and sales, engineering, manufacturing, quality, and shipping consulting on technical requirements and competencies needed during quoting.- Provides technical input to help identify and solve project risks that may affect overall project plans and schedules.- Process requests for quotes and initiate order placement.- Process customer change requests, and review customer open order reports.- Investigate and resolve problems related to new orders, shipments of products, discrepant material, and billing.- Maintain customer service records and associated databases.- Responsible for contacting customers regarding schedule changes in order to maintain on-time delivery.- Ensures all documents are of professional quality and that they meet both company guidelines and customer imposed requirements.- Light to moderate travel to company, customer, and other facilities.- Ensuring that performance on key business metrics achieves business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management, etc.)- Ensuring that performance on key customer satisfaction metrics achieves customer objectives (price performance, on-time delivery, quality, etc.)- Coordination of customer priorities with factory priorities.- Proactively providing feedback on opportunities for continuous improvement, based on having a solid understanding of engineering and manufacturing processes.- Interfacing with the customer at a high level and being able to successfully manage key revenue programs.**Education, Training & Experience**:- Requires a related degree or a minimum of 5 years of experience as an Account/Program Manager or a representative in an intensive customer service-oriented field.- Engineering or Manufacturing-related degree preferred.**Knowledge, Skills & Abilities**:- Requires excellent written and oral communication skills.- Requires excellent presentation skills and active listening abilities
