Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _
- Program Manager_
- located in _
- Guadalajara, North Campus_
- ._
- Reporting to the Program Manager Director, Program Manager role involves_ working in charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
- _ Organize, plan and direct program schedules and budgets._
- _ In charge of tracking relevant metrics and drive action items based on results._
- _ Provide help, knowledge and expertise with contract negotiations as required._
- _ Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics._
- _ Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program._
- _ Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities._
- _ Be the key channel of communication for customers and act as escalation in the event of customer issues._
- _ In charge of customer´s satisfaction reviews and corrective actions._
- _ Maintain current and develop additional business with customers._
- _ Monitor and track that project and program deliverables are met._
- _ Be accountable for maintaining excellent customer relations with both new and existing customers._
- _ Holds up production sites for projects, costs and other customer related matters through business and expertise._
- _ Excellent communication skills and must be Fluent in Spanish & English._
The experience we're looking to add to our team:
- _ BA/BS or equivalent work experience._
- _ Requires experience in program administration/ management or customer relation experience equivalence._
- _ Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site._
- _ Advanced English._
- _ Intermediate/ advanced Excel._
- _ BAAN & Agile knowledge is a plus!_
What you'll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
IS81
Job Category
Operations
**Required Skills**:
Optional Skills:
