. We may use pixel tags or scripts supplied by various job boards to track when you navigate to our website from a job board and submit a job application.Flex uses this information on an anonymous basis, this helps us understand the efficiency of our recruiting campaigns. Further information on these pixel tags or scripts may be provided by the job board site you have used. Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program ManagerThe "Program Manager" will be based in …Guadalajara North…, reporting to …Program Management Manager…In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.What a typical day looks like:Organize, plan and direct program schedules and budgets.In charge of tracking relevant metrics and drive action items based on results.Provide help, knowledge and expertise with contract negotiations as required.Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.Be the key channel of communication for customers and act as escalation in the event of customer issues.In charge of customer´s satisfaction reviews and corrective actions.Maintain current and develop additional business with customers.Monitor and track that project and program deliverables are met.Be accountable for maintaining excellent customer relations with both new and existing customers