.**We're hiring!**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Program Manager**What you'll do**:Help drive better Vendor Management experience for the respective LOB by identifying pain points and working the LOB Lead and SDMs (Google) to resolve along with the Cognizant team.Be a strategic partner for the LOB and lead/support initiatives to monitor and review actual performance of various vendorsReport out performance metrics and anomalies to Cognizant leadership.**Preferred experience**:Education Qualifications: Any PostgraduateNecessary Experience and skills:Program-Project Manager with deep understanding of workforce management, Customer Service Operation Management, CX and QAStrong Analytical, Organization skills and high attention to detail, preferably, those with ops profile or related experience in the roleAbility to think critically / out-of-box, and deliver quality resultsExperience working with Project Management methodologies in matrix environmentsExperience collaborating or operating in multi-vendor/geographically dispersed stakeholders in a large, global setup preferred.Excellent written and verbal communication skills, critical thinking, negotiation, and management skills with excellent stakeholder management skillsKey Responsibilities:Analyze and manage operations' performance data internally to lead to clear root causes analysis and actionsPrepare Operations/Project progress reports, sharing best practices and potential actions to be implemented or proposing alternative solutions on risksInvolve client/suppliers, when necessary, to discuss specific aspects of a project that can affect scope, deadlines, and quality, including risks and management of the changes, after performing the impact analysisManage relationships with Vendor Managers and internal stakeholdersLead and manage the projects independently or with the Client SPOCsEstablish a project plan, monitoring its progress and tracking deviations to achieve stated goalsStakeholder/Business Management:Establish and retain high levels of client engagement and relationship