At Flex, we welcome people of all backgrounds.
Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.
Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people's lives.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Guadalajara, North Campus.
Reporting to the Global Program Manager, the Program Manager role involves leading a team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project, pricing, and program strategies to continue to deliver value to the business and its customers.
What a typical day looks like
- Organize, plan and direct program schedules and budgets.
- Responsible for tracking relevant metrics and drive action items based on results.
- Provide support, knowledge and expertise with contract negotiations as required.
- Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality, and the required business metrics.
- Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
- Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- Responsible for customer satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be responsible for maintaining excellent customer relations with both new and existing customers.
- Support production sites for projects, costs and other customer related matters through leadership and expertise.
- Coordinates program activities with activities of government regulatory or other governmental agencies.
- Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
- Ability to read, analyze and interpret common scientific and technical journals, and financial reports.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to internal and external executive management.
The experience we're looking to add to our team:
- BA/BS or equivalent work experience
- Experience as program administration/management or related area in electronics manufacturing industry.
- _
Experience _with Logistics and quote_._
- Advanced English
- Experience in production floor is required
- Experience in P&L administration & reports.
- Experience with CFT.
- Experience with demanding clients.
- Strong working knowledge of the MS Office (Excel & PP).
- Ability to interface and communicate with different levels of the organization.
- Customer Service experience.
- Project management experience is also a plus
What you'll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
KR38
Job Category
Sales - Marketing - Account Mgmt