.Program Managers are responsible for planning, organization, control, integration, schedules, product cost, quality and availability goals of customer programs. Ensures company and customer goals are met regarding profitability and customer satisfaction.**Major Job Functions - other duties may be assigned**:- Leads the Strategic Customer Team to deliver successful business solutions to ensure customer satisfaction that contributes to continued revenue growth.- Manages the product life cycle within the organization from sales inception to completed project. Responsible for pricing, planning, product cost, and coordination of tooling.- Acts as first point of contact for customers for all landed/closed business.- Assists Business Unit Directors with review of potential new business opportunities and uses strategic filters to clarify the fit of new business opportunities with company capabilities.- Participates in meetings with existing and new customers to achieve company growth goals.- Responsible for product development and program results (scope, schedule, budget, quality).- Plans and implements new Customer programs, including defining the project philosophy, activities, milestones, per customer requirements.- Develops and publishes a regularly scheduled (weekly, monthly) reports summarizing key developments with landed customers, maintains sales revenue report, which includes customer revenue projections, and monthly, quarterly and yearly forecasts and other information requests from management.- Conducts Project Team meetings, documents action items and keeps team apprised of Customer concerns.- Coordinates activities concerning technical developments, scheduling, and resolution of design, engineering and manufacturing problems.- Responsible for margins and driving results via cost reductions and customer pricing.- Coordinates development of quality documentation with Quality department and transmission of required quality documentation to customers.- Schedules and leads Product Design Review meetings with the appropriate team members.- Manages cost estimation and development of quotations on new and existing products. Partners with Engineering, Operations and Management to review opportunities to ensure cost assumptions are accurate and quotations will meet company growth, profitability and business retention goals.- Coordinates and drives the NPI (New Product Introduction) process including timely completion of a formal cross-functional Design Review.- Ensures the NPI process meets customer expectations in regard to time and quality.- Maintains the NPI log to track the status of NPI projects vs. customer request dates and company promised dates. Proactively keeps team members informed of schedule issues and concerns.- Drives the development activities until formal transition to operations is complete.- Supports the Business Unit Director in developing Quarterly Business Review agendas, reports and supporting documentations