.**Program Manager**- **Education/ Work Experience**:- A Bachelor's Degree in Business Administration or relevant disciplines from an accredited university.- 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.- Experience in ICT related industry, either at an OEM or ODM level, would be beneficial.- Understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.- Excellent people relationship skills - listening, questioning, negotiating, motivating, conflict & problem resolution- Work in a multi-cultural, dynamic and fast paced environment with diverse teams.**Personal**:- Self Starter- Results driven- Superior planning and thinking capabilities- Strong consulting & coaching skills; effective advisor to peers and site staff- Multi cultural- Conceptual, strategic thinker- Strong Analytical and Modeling Skills- Energy, ambition and drive to succeed - "Makes things happen"- Hands on- Accustomed to working through people- True Business Partner- Advanced negotiation acumen- Ability to easily win credibility and influence.- Demonstrated leadership and motivational skills- Ability to evaluate risk and make timely decisions- Excellent interpersonal and communication skills**Responsibilities/Duties**:- Manages the customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction.- Develops and tracks the customer service level performance reporting and revenue/profit/loss on a daily/weekly and monthly reporting.- Leads, identifies and works with Customer Teams to resolve all customer operational performance issues that impact the agreed KPI's, service level agreement or revenue and profit goals.- Creates customer required reports utilizing system data.- Manages regular reviews of program milestones and / or KPI (key performance indicator) measurements.- Manages internal relationships to provide communication of customer requirements and implementation of customer program.- Works closely with Production to deliver customer expectations and company profits.- Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and maintains a professional image at all times.- Prepares and runs account QBR's (Quarterly Business Reviews) presentations with our customers.- Identifies new business opportunities by developing a complete and thorough knowledge of each customer's business model and collaborate with Sales & Marketing teams.- Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.) through effective communications, team interaction, and developing a collaborative account team environment.- Assists other functions to achieve company-wide continuous improvement initiatives e.G
