Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Tijuana Campus.Reporting to the Program Management Manager, this position will be focus on: Follow-up of production plans with the CFT, introduction of new products (PPAP, APQP) and daily attention to meetings.What a typical day looks like:- Organize, plan and direct program schedule and budget.- Track relevant metrics and drive action items based on results.- Coordinate with the CFT the actions necessary for compliance with the targets agreed with the customer (delivery, quality, testing, materials, processes, etc.).- Provide support, knowledge and expertise with contract negotiations as required.- Review program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allocation of available resources to various phases of program.- Establish work plan and staffing for each phase of the program and arrange for recruitment or assignment of personnel.- Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.- Be the key channel of communication for customers and act as escalation in the event of customer issues.- Responsible for customer satisfaction reviews and corrective actions.- Maintain current business and develop additional business with customers.- Monitor and track that project and program deliverables are met.- Responsible for maintaining excellent customer relations with both new and existing customers.- Oversees the Milestones and plan.- Manage customer requests.- Prioritize and coordinate CFT (Customer Focus Team) activities- Aligns resources needed to accomplish the plan.- Escalate with management any delays on the plan.- Ensures quality and on-time response to CustomerThe experience we're looking to add to our team:- BA/BS/MBA or equivalent work experience.- Fluent English oral and written (mandatory).- Strong knowledge in Health Solutions- Demand planning MUST- Ability to work in a fast-paced environment with multiple concurrent priorities.- Demonstrable track record of managing cross-functional teams to achieve objectives.- Communication and negotiation abilities- Experience and leadership of CFT- Must be a self-starter with innovation, integrity, and attention to details.- Experience with demanding customers.- Strong and working knowledge on MS Office, MS Project, MRP and PLM.Nice to have- PMP certificationWhat you'll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.AC67Job CategoryOperations**Required Skills**:Optional Skills:
