Program Manager

.Descripción y detalle de las actividades- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities. - Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. - Ensures successful new product introduction: - Executes to NPI standard process - Understands and monitors S&OP - Identifies and secures skills needed for effective transitions - Sets appropriate expectations with customers - Manages pricing and ECO prioritization during the process - Understands and maintains customer product knowledge and roadmap - Gains understanding of customer market and competition - Establishes and monitors KPI's related to E&O, PPV and inventory turns - Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion. - Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action. - Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) o Ensures appropriate attendees are well prepared for meeting, understanding data and issues o Sets meeting objectives, develops agendas and tools to accomplish objective o Prepares internal teams for meeting o Aligns topics and presentations with customer prior to meeting - Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives; - Accountable for driving objectives related to continuous improvements - Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations