Do you have a passion for driving global changes? Do you thrive in a high paced environment? Do you enjoy leading and managing challenging projects that evolve operational strategies and processes? If you answered 'yes' to all three questions, then a role within our team may be for you.Affirma, five years in a row "Best Companies to Work For" and "Fastest Growing Companies" in is seeking a results driven, Operations Program Manager for a client of ours. This position will work with global teams, mostly within the United States so being fluent in English is a must! This position is a critical part of the Deployment Services, delivering on complex project agreements and operational changes that support our customer support strategies.Responsibilities: In this role you will engage with key stakeholders (including senior level leaders) and business owners:- To understand and gather requirements and integrate them into an overall work back plan(s).- Possess the ability to effectively utilize resources/tools to track project actions and owners.- Have the ability to identify, track and mitigate risks.- Must possess the ability to quickly understand project details and communicate (both verbally and in writing) the overall status and aspects of a project.- Successfully deploy process and operational changes to both internal and external customers, as outlined by project criteria.**Qualifications**:- Must has a passion for servicing customers- Strategic thinking (long term, preventative risk mitigation) and orchestration of complex support planning- Proven track record of driving strategy and influencing senior leaders- Demonstrated record of thought leadership, driving change for improvement- Strong organizational, cross group collaboration, project management, time management and negotiation skills- Experience resourcing and leading projects- Evident industry knowledge and experience with the end-to-end project management- The ability to manage, track and communicate a multitude of details at many organizational levels within multiple projects and relay status promptly- Strong written and verbal communication skills- The ability to work well under pressure and meet tight deadlines- [In the spirit of improvement and operational excellence] the ability to deliver tough messages diplomatically and quickly drive toward solutions to problems- Proven ability to design and balance strategic priorities against tactical needs- Proficient with Waterfall methodology- Experience with operational change is highly preferred- Four-year college degree in business administration, computer science or related field. 3+ years project/program management; related experience in supporting external customers and/or an equivalent combination of training and experience. PMP and/or Six Sigma is a plus.**Job Type**: Contract**Language**:- English (required)
